Refund Policy

Rising Shine Sun Soft (Private) Limited
📍 Plaza No 9, Street No 2, Al Fateh Market, G-9/3, Islamabad
📧 info@risingshine.online
📞 03025447099

1. General Policy

We provide digital services which involve time, expertise, and resource allocation.
Therefore, payments once made are generally non-refundable except under specific conditions described below.

2. Advance Payments

• Advance payments reserve project time and resources.

• Once the project has started, advance payment is non-refundable.

• If the client cancels before work begins, a partial refund may be issued after deducting administrative charges.

3. Milestone & Completed Work

No refund will be issued if:

• A milestone has been delivered

• Work has been completed

• Files, access, or credentials have been provided

• The client approves the design or development stage

4. Third-Party Services

Fees paid to third parties are non-refundable, including:

• Domain registration

• Hosting services

• Payment gateway charges

• SMS/email services

• App store publishing fees

We are not responsible for rejection or suspension by third-party providers.

5. Project Delays by Client

Refunds will not be granted if delays occur due to:

• Missing content or documents

• Late feedback or approvals

• Failure to provide verification details

• Non-communication for more than 15 days

6. Duplicate Payment

Any duplicate payment made by mistake will be refunded after verification within 7–10 working days.

7. Service Issues

If we fail to deliver the agreed service (as per proposal scope), we may:

• Fix the issue, or

• Provide a partial refund at company discretion

8. Processing Time

Approved refunds are processed within 7–14 business days through the original payment method where possible.

9. Contact for Refund Requests

All refund requests must be submitted via email with invoice details:

📧 info@risingshine.online